Refund Policy

 

Last updated: 7/25/2026

Thank you for shopping at Twice Store. We want you to be happy with your purchase. Please read our Refund Policy carefully before placing an order.

1. Returns Eligibility

All sales are final. We do not accept returns or offer refunds for change of mind, incorrect size selection, or similar reasons.

Returns are only accepted in cases of damaged, defective, or incorrect items received, as described in Section 3 below. To be eligible for such a return:

  • You must contact us within 7 days of receiving your item(s);
  • The item must be unused, in its original condition, and in its original packaging (unless the item itself is the defect being reported);
  • You must provide proof of purchase (order number or receipt).

The following items are not eligible for return under any circumstances:

  • Items marked as "Final Sale" or purchased during clearance/sale events;
  • Gift cards.

2. How to Start a Return

To request a return, please contact us at awezaleey@gmail.com with your order number and reason for return. We will provide instructions on how and where to send your item.

Items sent back without first requesting a return will not be accepted.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered:

  • Contact us within 7 days of delivery at [Insert Contact Email];
  • Include your order number and photos of the item and packaging;
  • Once the issue is verified, we will offer a replacement, exchange, or refund for the product cost; please note shipping fees are non-refundable and any return shipping is your responsibility, as outlined in Section 4.

4. Return Shipping Costs

Shipping fees are non-refundable under any circumstance, including approved returns for damaged, defective, or incorrect items. If you need to send an item back to us, you are responsible for arranging and covering the cost of that return shipping yourself. We do not accept or cover return shipping for change-of-mind returns, as these are not eligible under this policy.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method (or via bank transfer/store credit, where applicable) within 7–10 business days.
  • If paid via Cash on Delivery, refunds will be issued via [Insert Method, e.g., bank transfer], and you may be asked to provide account details.
  • Please note it may take additional time for your bank or payment provider to process and post the refund.

6. Exchanges

As we do not accept change-of-mind returns, exchanges (e.g., for a different size or color) are only offered when the item you received is damaged, defective, or incorrect. Please contact us at [Insert Contact Email] to arrange an exchange in these cases, subject to availability.

7. Order Cancellations

  • You may request to cancel an order before it has been shipped by contacting us at [Insert Contact Email].
  • Once an order has been shipped, it can no longer be cancelled, but you may request a return following the process above.

8. Late or Missing Refunds

If you haven't received a refund within the expected timeframe:

  1. Check your bank account again.
  2. Contact your credit card company or bank, as processing times can vary.
  3. If you've done this and still have not received your refund, please contact us at awezaleey@gmail.com

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at: